Contact us
We’d love to hear from you. Whether you’ve hit a bug, want a new feature, or have a question about privacy, the fastest way to reach us is by email — we read every message.
We aim to reply within 2–3 business days. To help us respond faster, please include as much detail as you can (for example, your browser, device, and the file format you were converting).
What can we help with?
Support & bug reportsSomething not working? Tell us the file type, browser, and what happened, and we’ll help.Feature requestsWant a new format or option? We prioritize what our users ask for most.Privacy questionsQuestions about how your data is handled or a privacy rights request.Business & pressPartnerships, advertising, or media enquiries are welcome.
A note on your files
Please remember that HEICHub never receives the images you convert — they are processed entirely on your own device. That means we cannot recover a file for you or see what you converted. For anything else, we’re glad to help.